Personal Data Processing Policy

Indwin Casino provides online gaming services for players, including access to casino games, bonuses, promotions, account functions, payment options, withdrawals, responsible gaming tools, and customer support. In order to provide these services securely and correctly, the platform processes certain personal data relating to registered users and website visitors.

By using the website, creating an account, submitting information, making a transaction, claiming a bonus, uploading documents, contacting support, or continuing to browse the website, the user acknowledges that personal data may be processed in accordance with this Policy.

1. Data Controller and Contact Information

For questions related to this Personal Data Processing Policy, data protection, account information, verification, payment data, or user requests, players may contact Indwin Casino support by email:

[email protected]

This contact may be used for privacy-related questions, access requests, correction requests, account inquiries, document verification issues, payment-related questions, and general support communication.

2. Categories of Personal Data Processed

Indwin Casino may process personal data provided directly by the user during registration, verification, payment activity, support communication, participation in promotions, or use of the account.

The categories of personal data may include:

first name and last name;

email address;

mobile phone number, including Indian-format numbers such as +91;

username or login credentials;

password and security credentials in protected form;

date of birth or confirmation of age eligibility;

country, city, and address information where required;

account registration details;

account activity and login history;

bonus participation history;

deposit and withdrawal history;

payment method information;

transaction status and transaction records;

documents used for KYC verification;

PAN card, passport, Aadhaar card, or proof of address where required for account verification;

communication with customer support;

technical information collected during website use;

IP address, browser type, device information, operating system, session data, cookies, and similar technical identifiers.

Indwin Casino may request accurate personal information during registration because the same information may be required for account verification, secure withdrawals, fraud prevention, and compliance with platform rules.

3. Purposes of Personal Data Processing

Personal data is processed for purposes connected with the operation of the website, account management, gaming services, payment processing, user security, legal compliance, responsible gaming, and support.

Indwin Casino may process personal data for the following purposes:

to create and maintain a user account;

to provide access to the website and personal account;

to verify the identity of the user;

to confirm that the user meets age restrictions, including the 18+ requirement;

to process deposits and withdrawals;

to support payment methods available to players, including UPI, Paytm, NetBanking, GPay, credit and debit cards, and AstroPay where available;

to protect financial transactions;

to prevent unauthorized account access;

to detect suspicious activity and possible fraud;

to comply with KYC requirements;

to comply with anti-money laundering and security obligations;

to provide customer support through available support channels;

to respond to user requests and complaints;

to send account-related messages and service notifications;

to administer bonuses, welcome offers, reload bonuses, free spins, cashback, tournaments, lotteries, loyalty rewards, and VIP-related benefits;

to manage withdrawal limits, deposit limits, bonus eligibility, and account status;

to provide responsible gaming tools, including deposit limits, cooling-off periods, and self-exclusion options;

to improve the website, services, usability, security, and player experience;

to maintain transaction records and account history;

to conduct internal checks and security monitoring;

to ensure fair and secure use of the platform.

4. Registration and Account Data

When a user creates an account, Indwin Casino may ask for basic details such as first name, last name, valid email address, mobile number, username, and password. The user may also be required to confirm agreement with the website rules, terms, age restriction, and account creation requirements.

The user is responsible for providing accurate and current information. Incorrect or incomplete data may affect account verification, bonus eligibility, withdrawals, support resolution, and access to services. If the information provided during registration does not match the information submitted during verification, Indwin Casino may request clarification or additional documents before processing withdrawal requests.

Login credentials are used to provide secure access to the personal account. Users should keep passwords confidential and use strong passwords containing uppercase and lowercase letters, numbers, and special symbols. Indwin Casino may recommend or provide additional protection measures, including two-factor authentication.

5. KYC Verification and Identity Documents

Before withdrawals or in other cases required by platform security procedures, Indwin Casino may require the user to complete full account verification. KYC verification may include the submission of document scans or images, such as PAN card, passport, Aadhaar card, and proof of address.

KYC information is processed to confirm the identity of the account holder, prevent fraudulent activity, protect user funds, comply with security requirements, and ensure that withdrawals are sent to the legitimate user. Verification may also be required to apply limits, review account status, confirm payment ownership, or investigate suspicious activity.

Indwin Casino may temporarily restrict withdrawals or certain account functions if verification is incomplete, inconsistent, expired, unclear, or suspected to be inaccurate.

6. Payment and Transaction Data

Indwin Casino processes payment and transaction data to provide deposits and withdrawals in a secure manner. The website may support payment options relevant to players in India, including UPI, Paytm, NetBanking, GPay, credit and debit cards, and AstroPay, depending on availability.

Transaction data may include deposit amount, withdrawal amount, selected payment method, transaction date, transaction status, payment provider response, account balance changes, bonus use, wagering information, and withdrawal processing information.

Financial transactions are protected by technical and organizational security measures. The website uses encryption for data transmitted between the user’s device and the platform. Payment processing may involve trusted local and international payment gateways. Card or e-wallet data may be processed through secure channels of payment providers rather than being stored directly on casino servers.

Indwin Casino may process payment data to prevent fraud, monitor suspicious transactions, comply with AML controls, investigate payment disputes, and ensure that withdrawals are made according to the website rules and limits.

7. Security of Personal Data

Indwin Casino uses a multi-layered approach to protect user accounts, financial transactions, and personal information. Data transmitted between the user’s device and the website may be protected using encryption technology, including SSL/TLS protection. Financial transactions may be monitored to detect suspicious activity and reduce the risk of fraud.

Security measures may include:

encrypted data transmission;

secure login procedures;

fraud monitoring;

payment provider security controls;

KYC verification;

account activity checks;

restricted access to personal data;

two-factor authentication where available;

review of suspicious behavior;

technical protection of website infrastructure.

Users are also responsible for protecting their accounts. They should use strong passwords, avoid sharing login details, keep access to email and mobile devices secure, and enable two-factor authentication where available.

8. Cookies and Technical Data

Indwin Casino may use cookies and similar technologies to operate the website, improve functionality, maintain user sessions, remember preferences, analyze website performance, support security checks, and personalize certain parts of the user experience.

Technical data may include IP address, device type, browser type, operating system, language settings, pages visited, session duration, click behavior, referral source, and other diagnostic information.

Cookies may be necessary for login, account navigation, secure access, fraud prevention, and general website operation. Users may manage cookies through browser settings, but disabling certain cookies may affect website functionality, login stability, payment access, or account features.

9. Bonuses, Promotions, and Loyalty Data

Indwin Casino may process personal data to provide and manage bonuses, promotions, welcome packages, cashback, reload bonuses, free spins, tournaments, lotteries, and loyalty program benefits. Data processed for these purposes may include account status, deposit history, bonus activation, wagering progress, game participation, eligibility conditions, and reward history.

For VIP players, additional account data may be processed to provide priority withdrawals, personal offers, increased limits, dedicated service, and other loyalty-related benefits. Promotional data is used to ensure that bonuses are applied correctly and that users comply with the applicable promotion rules.

10. Customer Support Communications

When a user contacts support, Indwin Casino may process the content of the communication and related account information. Support may be provided through website channels, live chat, email, FAQ resources, telephone, or other available support methods.

Support communication may be used to:

answer user questions;

resolve login problems;

assist with password recovery;

review payment or withdrawal issues;

clarify bonus conditions;

support verification procedures;

investigate account security concerns;

respond to complaints;

improve service quality.

Users should not send unnecessary sensitive information through support channels unless requested for verification or account resolution.

11. Responsible Gaming Data

Indwin Casino promotes safe and responsible gaming. The platform may process account activity and user requests in connection with responsible gaming tools such as deposit limits, loss limits, time limits, cooling-off periods, and self-exclusion options.

Responsible gaming data may be processed to help users maintain control over their gaming activity, limit access where requested, apply restrictions, or respond to signs of gambling-related concern. If a user requests self-exclusion or account limitation, Indwin Casino may retain and process the relevant data to enforce the restriction and prevent accidental reactivation.

12. Sharing of Personal Data

Indwin Casino may share personal data only where necessary for providing services, maintaining security, processing payments, verifying identity, complying with obligations, or protecting users and the platform.

Personal data may be shared with:

payment service providers;

KYC and identity verification providers;

fraud prevention and security providers;

technical hosting and infrastructure providers;

customer support systems;

analytics and website performance providers;

professional advisers where required;

regulatory, legal, or competent authorities where applicable;

service providers assisting with platform operation.

Indwin Casino does not require users to provide payment data for purposes unrelated to account operation, payments, verification, security, or compliance.

13. International Processing

Because online gaming services, payment systems, hosting providers, verification services, and support systems may involve international infrastructure, personal data may be processed in countries other than the user’s country of residence. Where such processing occurs, Indwin Casino applies reasonable safeguards to protect personal data and to ensure that it is processed only for legitimate platform purposes.

14. Data Retention

Indwin Casino retains personal data for as long as necessary to provide services, maintain the user account, process transactions, resolve disputes, comply with verification and security requirements, prevent fraud, enforce website rules, and meet applicable record-keeping obligations.

Account data may be retained while the account remains active. Transaction data, KYC records, responsible gaming restrictions, and security logs may be retained for longer periods where necessary for compliance, AML controls, fraud prevention, legal claims, or responsible gaming enforcement.

When personal data is no longer required, it may be deleted, anonymized, or securely archived according to internal retention procedures.

15. User Rights

Depending on applicable law and the user’s location, the user may have rights in relation to personal data. These rights may include:

the right to request access to personal data;

the right to request correction of inaccurate or incomplete data;

the right to request deletion where legally permitted;

the right to request restriction of processing;

the right to object to certain types of processing;

the right to withdraw consent where processing is based on consent;

the right to request information about how data is processed;

the right to contact support regarding privacy concerns.

Requests may be sent to:

[email protected]

Indwin Casino may need to verify the identity of the requester before fulfilling a privacy-related request. Some requests may be limited if the data is required for account security, payment records, legal compliance, fraud prevention, dispute resolution, or responsible gaming enforcement.

16. Accuracy of Personal Data

Users must keep their personal data accurate and up to date. This is especially important for email address, phone number, payment information, identity documents, and address details. Inaccurate information may delay withdrawals, prevent successful verification, or cause support and security issues.

If personal data changes, the user should update the account information where possible or contact support.

17. Protection of Minors

Indwin Casino services are intended only for users who meet the minimum age requirement. Users must confirm that they are at least 18 years old when creating an account. The platform may process age-related information to prevent underage access.

If Indwin Casino discovers that an account has been created by a person who does not meet the age requirement, the account may be restricted or closed according to the website rules.

18. Account Security and User Responsibilities

Users are responsible for maintaining the confidentiality of their login credentials. Indwin Casino recommends using a strong password and enabling two-factor authentication where available. Users should immediately contact support if they suspect unauthorized account access, password compromise, suspicious transactions, or misuse of personal data.

The platform may process security-related data to investigate unauthorized access, protect user funds, and prevent further misuse.

19. Changes to This Policy

Indwin Casino may update this Personal Data Processing Policy from time to time to reflect changes in services, payment methods, security procedures, legal requirements, responsible gaming tools, or website functionality. The updated version may be published at /privacy.

Users are encouraged to review this page periodically. Continued use of the website after publication of an updated Policy means that the user acknowledges the updated terms of personal data processing.

20. Contact

For questions, requests, complaints, corrections, verification matters, or privacy-related inquiries, users may contact Indwin Casino by email:

[email protected]